ck54 Privacy Policy
At ck54, your personal data is handled with the same rigour we apply to platform security. This Privacy Policy explains what information we collect when you use our services, how we use it, who we share it with, and the rights you hold over your own data. Transparency is not optional — it is a core commitment at ck54.
Our Privacy Commitments
How ck54 Keeps Your Data Safe
Six principles that guide every data decision we make at ck54 — from the moment you register to the day you close your account.
Minimal Data Collection
ck54 collects only the personal data that is strictly necessary to deliver our services, verify your identity, process payments, and comply with applicable legal obligations. We do not collect data for speculative future uses.
Secure Storage and Transit
All data transmitted between your device and ck54 servers is encrypted using TLS (Transport Layer Security). Stored data is protected by industry-standard encryption at rest, with access controls limiting internal exposure to authorised personnel only.
No Unauthorised Selling
ck54 does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Data is shared with external parties only where required to deliver the Service or where compelled by applicable law.
Your Rights, Respected
You have the right to access, correct, port, and in certain circumstances delete your personal data. ck54 provides clear channels for exercising these rights, with responses delivered within a reasonable timeframe.
Defined Retention Periods
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Transaction and identity records are retained for a minimum of five years in line with standard financial record-keeping obligations.
Breach Notification
In the unlikely event of a data breach that poses a risk to your rights or freedoms, ck54 will notify affected players without undue delay and will take immediate steps to contain the breach and prevent recurrence.
- 01 Introduction and Scope
- 02 Data Controller Information
- 03 Data We Collect
- 04 How We Collect Your Data
- 05 Legal Bases for Processing
- 06 How We Use Your Data
- 07 Sharing Your Data
- 08 Cookies and Tracking
- 09 Data Retention
- 10 Your Privacy Rights
- 11 Children and Minors
- 12 Security Measures
- 13 Changes to This Policy
- 14 Contact and Complaints
Introduction and Scope
This Privacy Policy ("Policy") describes how ck54 (referred to in this document as "ck54", "we", "us", or "our") collects, uses, stores, discloses, and otherwise processes personal data relating to individuals who register for, access, or use the ck54 online casino and sports betting platform available at https://ck54.io and any associated mobile-optimised interfaces (collectively, the "Service").
This Policy applies to all registered players, prospective players who browse the Platform without registering, and any other individual whose personal data is processed by ck54 in connection with the Service. By registering an account or continuing to use the Service, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
This Privacy Policy is effective from 1 January 2026 and supersedes all prior versions. It should be read alongside the ck54 Terms & Conditions and Responsible Gaming Policy, both of which are available on the Platform. In the event of any inconsistency between this Policy and any other document, this Policy governs data protection matters.
ck54 is committed to handling personal data lawfully, fairly, and transparently. We apply strict internal data governance standards across all teams and systems that interact with player data, and we review this Policy at least annually to ensure it remains accurate and up to date.
Data Controller Information
For the purposes of applicable data protection law, ck54 is the data controller in respect of personal data collected from players and users of the Service. As data controller, ck54 determines the purposes and means by which personal data is processed.
All data protection enquiries, access requests, correction requests, and complaints should be directed to the ck54 Data Protection team using the contact details set out in Section 14 of this Policy. ck54 will acknowledge all data-related requests within five business days and will endeavour to provide a substantive response within 30 days of receipt.
Contact for data protection matters: [email protected] — please include "Data Protection Request" in the subject line of your message so that it is routed to the correct team promptly.
Data We Collect
The categories of personal data that ck54 may collect about you include, but are not limited to, the following:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Account registration, age and identity verification (KYC) |
| Contact Data | Email address, mobile phone number, residential address | Account communication, support, address verification |
| Financial Data | bKash / Nagad / Rocket / Upay wallet numbers, masked card details, transaction history | Payment processing, deposit and withdrawal management, fraud prevention |
| Gaming Activity Data | Games played, bets placed, wagering amounts, win/loss records, session durations | Service delivery, responsible gaming monitoring, bonus management |
| Technical Data | IP address, device type, browser type and version, operating system, time zone | Platform security, fraud detection, user experience optimisation |
| Usage Data | Pages visited, links clicked, session timestamps, referral source | Analytics, platform improvement, marketing effectiveness measurement |
| Communications Data | Live chat transcripts, support emails, complaint records | Support delivery, dispute resolution, quality assurance |
| Verification Documents | Scanned copies of national ID, utility bills, bank statements | KYC compliance, withdrawal verification, identity confirmation |
ck54 does not collect sensitive special-category data such as biometric data, health records, religious beliefs, or political opinions as part of its standard onboarding or operational processes. Where any such data is voluntarily disclosed by a player (for example, in a support message), it will be handled with additional care and will not be retained beyond the immediate purpose for which it was shared.
How We Collect Your Data
ck54 collects personal data through a variety of direct and indirect means in the course of providing the Service:
- Direct submission: When you create an account, complete identity verification, make a deposit or withdrawal, contact our support team, respond to a survey, or participate in a promotion, you provide data to us directly.
- Automated collection: When you browse or use the Platform, our servers and analytics tools automatically record technical and usage data including your IP address, device identifiers, and navigation patterns. This collection occurs via cookies, log files, and similar tracking technologies described further in Section 08.
- Third-party sources: We may receive identity and fraud-screening data from payment processors (including bKash, Nagad, Rocket, and Upay), identity verification service providers, and fraud detection agencies. This data is used solely to supplement our own verification processes and is not used for marketing purposes.
- Game providers: Our game studio partners (including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi) may share aggregated or session-level gaming data with ck54 in connection with game delivery and wagering record maintenance.
Legal Bases for Processing
ck54 processes personal data on the following legal bases, depending on the purpose of the processing activity:
- Contractual necessity: Processing that is necessary to register your account, accept deposits, process withdrawals, deliver games, and provide customer support is carried out on the basis that it is required to perform our contract with you.
- Legal obligation: Processing required to comply with applicable laws — including anti-money laundering (AML) obligations, age verification mandates, and record-keeping requirements — is carried out on the basis of legal obligation.
- Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is undertaken on the basis of ck54's legitimate interests in operating a safe, fair, and financially sound platform, where those interests are not overridden by your data protection rights.
- Consent: Where ck54 processes personal data for optional communications such as promotional emails or personalised offers, we do so on the basis of your explicit consent, which you may withdraw at any time by contacting [email protected] or via your account communication preferences.
Where processing is based on consent, withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal. Withdrawing consent for marketing communications will not affect your ability to access and use the ck54 Service.
How We Use Your Data
ck54 uses the personal data it collects to deliver, maintain, secure, and improve the Service. Specific uses include the following:
- Creating and managing your ck54 player account, including processing your registration, verifying your identity, and maintaining your account profile.
- Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate financial transaction records.
- Delivering casino games, live dealer experiences, sports betting markets, Dragon Gate crash games, and all other features of the ck54 Service.
- Crediting and tracking bonuses, welcome offers, reload promotions, free spins, and cashback awards in accordance with applicable promotion terms.
- Monitoring gaming activity to identify responsible gaming risk indicators such as extended session durations, escalating bet sizes, or frequent deposit patterns, and to offer appropriate support tools where indicated.
- Detecting, investigating, and preventing fraudulent activity, money laundering, account takeover attempts, bonus abuse, and other forms of prohibited conduct.
- Communicating with you regarding your account, including transactional notifications, security alerts, and responses to your support queries.
- Sending promotional communications about ck54 offers and new features, where you have provided consent to receive such communications.
- Conducting internal analytics and platform performance assessments to improve the quality and reliability of the Service for all players in Bangladesh.
- Complying with all applicable legal obligations, including responding to lawful requests from competent authorities.
ck54 does not use automated decision-making processes that produce legal or similarly significant effects on players without human review. Where automated tools are used to flag accounts for responsible gaming intervention or fraud review, a member of the ck54 team will assess the flag before any account action is taken.
Sharing Your Data
ck54 does not sell, rent, or license your personal data to third parties for their own commercial purposes. We share personal data with third parties only in the following limited circumstances:
- Payment service providers: We share necessary financial data (such as transaction amounts and wallet identifiers) with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to process your deposits and withdrawals. These providers process your data as independent controllers in accordance with their own privacy policies.
- Identity verification providers: We share identity document images and biographical data with third-party KYC and AML screening providers to complete mandatory verification checks. These providers act as data processors under contractual arrangements with ck54.
- Game studio partners: Technical session data is shared with our game studios — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi — solely to enable game delivery, maintain wagering integrity, and resolve game-related disputes.
- IT infrastructure and hosting providers: Our cloud hosting and platform infrastructure partners have access to data stored on ck54 servers as part of their service delivery. These partners are bound by strict data processing agreements.
- Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are legally obliged to do so, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of ck54 or others.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of ck54's business, player personal data may be transferred to the acquiring entity. We will provide notice of any such transfer and the privacy implications via a prominent Platform notification.
All third parties who receive personal data from ck54 are required, by contract, to implement appropriate technical and organisational security measures and to process personal data only for the specified purposes for which it was shared.
Cookies and Tracking Technologies
ck54 uses cookies and similar tracking technologies (collectively "Cookies") to operate the Platform, remember your preferences, maintain your session while you are logged in, and collect usage analytics. The following categories of cookies are used on the ck54 platform:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login state persistence, security tokens, fraud prevention signals | No — essential to Platform operation |
| Functional | Remembering language and display preferences, maintaining game state across page loads | Yes — disabling may affect user experience |
| Analytics | Aggregated usage statistics, page performance metrics, navigation path analysis | Yes — opting out does not affect Service access |
| Marketing / Attribution | Tracking which promotional channels referred players to ck54 for internal campaign measurement | Yes — withdrawal of consent stops future collection |
You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair the functionality of the ck54 Platform and may prevent you from logging in or placing bets. Instructions for managing cookies in popular browsers are available through your browser's help documentation.
ck54 does not use cookies to collect sensitive personal data and does not share cookie-derived data with third-party advertisers for behavioural profiling purposes.
Data Retention
ck54 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
- Active account data: Retained for the duration of your account relationship with ck54 and for a minimum period of five years following account closure, in accordance with standard financial record-keeping obligations.
- Identity verification documents: Retained for a minimum of five years from the date of verification completion, or longer where required by applicable AML or regulatory obligations.
- Transaction records: All deposit and withdrawal records are retained for a minimum of five years from the transaction date.
- Support communications: Live chat transcripts and support email threads are retained for two years from the date of the final message in the conversation, for quality assurance and dispute resolution purposes.
- Analytics and usage data: Aggregated, anonymised analytics data may be retained indefinitely as it no longer constitutes personal data once anonymised. Raw session-level data is retained for 24 months.
- Marketing consent records: Records of consent to marketing communications are retained for the duration of the consent period and for one year following consent withdrawal, to demonstrate compliance.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard data destruction methods. Where deletion is not immediately technically feasible (for example, in backup systems), the data is isolated from active processing until deletion can be completed.
Your Privacy Rights
Depending on your jurisdiction and the legal basis on which ck54 processes your data, you may be entitled to exercise one or more of the following rights in relation to your personal data:
- Right of Access: You have the right to request a copy of the personal data that ck54 holds about you, along with information about how it is used, where it is stored, and with whom it is shared.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic profile information directly within your account settings.
- Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to limitations where retention is required by law (for example, for AML compliance or financial record-keeping).
- Right to Restrict Processing: You may request that ck54 restrict the processing of your data in specific circumstances, such as while a rectification request is being assessed.
- Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that ck54 provide your data in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to processing based on legitimate interests, including profiling for responsible gaming monitoring. Note that objecting to certain processing activities may affect our ability to deliver parts of the Service.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of the above rights, please contact the ck54 Data Protection team at [email protected] with the subject line "Privacy Rights Request". We will verify your identity before processing the request and will respond within 30 days. There is no charge for exercising your rights in most circumstances.
Children and Minors
The ck54 Service is strictly intended for adults aged 21 and above. ck54 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the ck54 registration and KYC process, and we employ multiple technical and procedural controls to detect and prevent underage access.
If ck54 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage user will be reviewed and may be returned to the originating payment method following an investigation.
If you believe that a minor has registered on the ck54 Platform or has accessed the Service using your payment credentials, please contact us immediately at [email protected]. We will act promptly to investigate and take appropriate protective measures.
Security Measures
ck54 implements a comprehensive set of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our current security framework includes the following controls:
- TLS encryption for all data in transit between player devices and ck54 servers, ensuring that login credentials, payment information, and personal details cannot be intercepted in transit.
- Encryption at rest for all stored personal data and financial records using AES-256 or equivalent standards.
- Role-based access controls (RBAC) ensuring that internal staff can only access player data that is relevant to their specific job function. No single team member has unrestricted access to all player data.
- Multi-factor authentication (MFA) enforced for all internal staff accounts with access to production systems containing player data.
- Regular penetration testing and vulnerability assessments conducted by independent security specialists to identify and remediate potential weaknesses in the Platform infrastructure.
- Continuous monitoring of platform activity for anomalous access patterns, brute-force attempts, and other indicators of compromise.
- A documented incident response plan covering detection, containment, investigation, notification, and post-incident review procedures for data security events.
While ck54 maintains robust security controls, no online platform can guarantee absolute security. You play an important role in protecting your own data by keeping your ck54 login credentials confidential, using a strong and unique password, and contacting us immediately if you suspect unauthorised access to your account.
Changes to This Policy
ck54 reviews this Privacy Policy at regular intervals and reserves the right to update it at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made to this Policy, we will notify registered players by email to the address held on their account, and will display a prominent notice on the Platform for a minimum of 30 days following the update.
The "Last updated" date at the top of the table of contents reflects the most recent revision. We encourage you to review this Policy periodically so that you remain informed about how ck54 handles your personal data. Your continued use of the Service following the publication of a revised Policy constitutes your acknowledgement of and agreement to the updated terms.
Previous versions of this Privacy Policy are available on request by contacting [email protected]. ck54 maintains an archive of prior Policy versions for a period of three years.
Contact and Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way ck54 has handled your personal data, please use the following contact details:
- Email (plain text — not a clickable link): [email protected] — include "Privacy" or "Data Protection" in the subject line
- Live Chat: Available 24 hours a day, 7 days a week via the chat function within your ck54 account
- Initial response time: Within 5 business days of receipt
- Full resolution target: Within 30 calendar days for standard requests; complex requests may require up to 60 days with advance notice
ck54 takes all privacy complaints seriously. If you are not satisfied with our response to your complaint, you may request escalation to the ck54 senior review team. We are committed to resolving all privacy concerns fairly and will provide a final written response on all escalated matters within 10 business days of escalation.
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